delivery service

Lack of customer care

CX Storytime Tale of The Couch with Abandonment Issues

When you’re excited to change your home, your life… for bigger and better, wouldn’t it be nice if businesses matched that excitement and their promises? Stay tuned for a tale of confusing timeframes, new chapters life and unintended lawn furniture. This is the Customer Experience Storytime tale of…. The Couch with Abandonment Issues And so …

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DHL delivery services

DHL – Missed Communication in the Customer Journey

[tweetable alt=””]”I think the one lesson I have learned is that there is no substitute for paying attention.” – Diane Sawyer [/tweetable] I’m a huge nerd. So it should come as no big surprise that I was one of the many that contributed to the ground-breaking Veronica Mars Kickstarter campaign (don’t judge me). And if you contribute, you …

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