social media customer service experience

CX Storytime Tale of The Anti-Social Socialite

What does it look like when an entrepreneur doesn’t practice what they preach? Stay tuned for a story of literary frustration, online confusion and broken promises. This is the Customer Experience Storytime Tale of… The Anti-Social Socialite The Story ACT ONE: Working in social media and customer experience… it’s exhausting. Continually looking for new books […]

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small business customer service

Small Business Customer Service Questions from SOHOVictoria

Recently, I had the absolute pleasure of speaking on a panel at Victoria, BC’s first Small Office, Home Office Conference, or SoHoVictoria. Joining Scott McDonald, Digital Strategist for Butchart Gardens and Rod Philips, co-founder of, we were tasked with answering business communication customer experience related questions posed to us by the audience. A really […]

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