Customer experience

Two employees preparing food

Customer Service is a Gold Mine for Employee Experience Ideas

What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. “Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service …

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A sign saying Self Care with a banner across focusing on frontline service staff

Ways to Prioritize Self Care for the Service Frontline

We can love what we do and still need to practice self care to address our mental health. In providing customer care to your customers through frontline services (social media platforms, LIVE chat, phone, in-person), you will engage every day – answering questions, correcting misinformation, listening to concerns, passing on feedback, etc. This is all …

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Building customer trust

5 Ways You can Build Customer Trust with Social Media

Are you taking the necessary approach to build customer trust?  “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”– Warren Buffett Trust is essential in any good and great relationship. The reason – it’s considered in every aspect of it, that …

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executive buy-in

How to Inspire Executives to Prioritize Customers

How can you convince a C-suite executive to put their money where their proverbial mouth is and really, truly invest in customer-centricity? To actually show, and not just tell, everyone they listen and and improve their organization to help their customers. It is fairly common sense that for an organization to be healthy and have …

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serving millenials

3 Reasons to Take Millennials Customer Care Seriously

Millennials aren’t your enemy. I was at a conference not too long ago, where they had made some whimsical posters, highlighting possible frustrations of their business-focused audience. Jokes about call centres, humour about customer interactions… and one making a joke about how millennials would be easier to serve if they would just stop staring at …

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Improve now

Start Right Now to Improve Your Organization L.E.S.

What are you doing right now? Regardless how busy you are, it’s always a great time to improve your organization – its culture, its people and its customers. Organizations and individuals start their year at different times, usually attached to a fiscal calendar or the beginning of January. A great opportunity to start fresh, evaluate …

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customer relationship management

Managing a B2C Breakup and 3 Ways to Win Them Back

Are you taking the steps needed after a B2C breakup to keep the relationship alive? You’ll hear a lot of organizations talk about “relationship marketing” or building “customer loyalty” and the importance of trying to maintain a connection with their customers. There is certainly a lot of messaging, slogans and words on the value put …

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