curiousity

Dr Robyn Petree-Guzman and Keith Kmett on removing organizational silos

Episode #21 – Busting Organizational Silos at Work

In this episode of Relationships at Work, Russel chats with customer experience and employee experience advisors Dr. Robyn Petree-Guzman and Keith Kmett on how organization silos can be formed and the best approaches and benefits of removing them. A few reasons they are awesome – Keith is the Principal CX Advisor for Medallia where he …

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who what where when why

Good Communication: Ask the Right Questions in the Right Order

  “How should we communicate?” It’s a great question, and should be asked when putting together any communication plan, simple or complex. The problem is that it’s one of the right questions, just in the wrong order. By asking them in the right order, you’ll have the information you need to build a better, and more effective, …

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