crm

quotes from service leaders

21 Customer Relationship Quotes that Will Warm Your Heart

A good relationship is a good relationship. Whether it’s in your personal life or at work, the same advice around empathy, trust, compassion and effort all apply. Especially in the customer relationship. Look at your strongest and most long-standing friendships. What makes them work? How do you know they’re strong? How do you contribute to …

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interview your organization

Tough Questions to Test if You Are Customer Focused

Is your company truly about the customer? Or do you just say you are? Organizations use words and phrases like “customer-centric” or “customer focused” quite a lot. You’ll see it on promotional websites or social media platforms; hear it meetings or see it in executive emails, but if you aren’t “walking the talk,” your customers know …

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good customer service is engagement

OK, You Have Me. Now What Are You Going to Do With Me?

Shopping during holiday season isn’t the most enjoyable way to spend your time. And that’s really what you’re spending the most of: your time.  Time finding parking. Time navigating the crowds. Time standing in line. Mind-numbing time. (I’m a big shopper, can you tell?) What I don’t understand is why more businesses don’t take advantage …

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