communications

building blocks for great employees

12 Traits of a Great Social Media Customer Service Star

“In many ways, effective communication begins with mutual respect, communication that inspires, and encourages others to do their best.”– Zig Ziglar To  successfully embrace social media customer service, the focus of your interactions need to be far more in the intent and use of the tool than the tool itself and its features. Twitter, Facebook, Instagram …

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communication communications

Stop Using Communications and Ignoring Communication

Better communications shouldn’t be the goal, but great communication always should be. If we want to have more meaningful connections with, and be further engaged in, your customers or employees, businesses need to stop focusing on communications. It’s communication (no S) that needs to be the target for leaders, managers, and staff. Without good communication …

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customer communications

Five Lessons Learned to Have Fierce Customer Conversations

Susan Scott has built a career helping people talk to each other. REALLY talk to each other. Whether it’s understanding the impact of words or tackling the topics people generally want to avoid, her “Fierce Conversations” content is unbelievably impactful for life and at work (basically anywhere people are). And after reading her book on conversations, …

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DHL delivery services

DHL – Missed Communication in the Customer Journey

[tweetable alt=””]”I think the one lesson I have learned is that there is no substitute for paying attention.” – Diane Sawyer [/tweetable] I’m a huge nerd. So it should come as no big surprise that I was one of the many that contributed to the ground-breaking Veronica Mars Kickstarter campaign (don’t judge me). And if you contribute, you …

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