Communication

Brandon Caudle on Communication technology

Episode #20 – Communication Technology Pros and Cons at Work

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. A few reasons he is awesome – he’s the Senior IT Customer Support Manager for First American Title – leading the technical/customer support to their employees, he’s served …

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tips on presenting

Your Presentation Is Not A Report And How To Fix It

A great presentation is an amazing tool in engaging your employees. But, I can’t tell you how often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. Most presentations are far more about reading back information from …

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where leadership begins

Where Leadership Begins: Gaining Respect

Leadership begins once you intentionally focus on building relationships. Because, great leadership is about strong relationships, especially those you have with those you are assigned to lead. We’ve all had varying degrees of connection with those that direct our work or shepherd the organization. I’ve been exposed to bad examples that would yell from within …

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employee engagement

Your Words Have Lost Their Meaning to Your Employees

Words matter. And you have to understand their impact to understand how you are engaging (or not engaging) with your colleagues. Are the words you use to inspire new ideas or to brand new programs, really having the affect you think? The “revenge effect” or “revenge technology” is when a piece of technology performs the …

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mission and vision

Benefits and Dangers of a Vision Statement

It’s vital to understand the importance of your vision statement. Do me a favour. I’d like you to take a moment and think about your organization’s vision statement. It doesn’t matter if you work for a business, non-profit, government, yourself…what ever it might be, picture your vision. Capture it in your mind. Got it? Now speak …

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small business customer service

Small Business Customer Service Questions from SOHOVictoria

Recently, I had the absolute pleasure of speaking on a panel at Victoria, BC’s first Small Office, Home Office Conference, or SoHoVictoria. Joining Scott McDonald, Digital Strategist for Butchart Gardens and Rod Philips, co-founder of Liquify.ca, we were tasked with answering business communication customer experience related questions posed to us by the audience. A really …

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