christmas

christmas customer service

7 Customer Service Reminders to Get You in the Holiday Spirit

Why not use the festive season to inspire some customer service reminders and suggestions. This time of year, we’re engaging with businesses more than ever to get all those Christmas or Hanukkah or Festivus or whatever gifts. In a nutshell, it’s freaking busy. And the focus on your business’s customer service experience could never be more intense. …

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customer service communication

3 Customer Communication Fails Not to Make This Holiday

‘Tis the holiday season, when we’re interacting with consumerism far more than usual. When customers and businesses are getting to know each other, whether it’s starting and continuing relationships. Bad communication can end them. It’s important to understand how you or your staff are communicating, whether it’s to customers or to other staff. Every word. …

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