Shaw Cable Customer Service Communication: What Should Be Shared?
Shaw Cable has come in and out of my life over the years. One of the perks of not being locked into a contract is that I can come and go as I wish. And I do. Sometimes it’s for economic reasons. Sometimes it’s for amount of usage. Sometimes I just do or don’t wanna […]
The Future of Customer Service: Future Shop?
Is the future of our engagement between customer and business evolving right under our noses? What does this future look like? I don’t see flying cars. I don’t see teleporters. I don’t see ray guns. I also don’t see any customer service staff to help me…AHA, that’s the future! Recently, I was in the market […]