Book

social media customer service experience

CX Storytime Tale of The Anti-Social Socialite

What does it look like when an entrepreneur doesn’t practice what they preach? Stay tuned for a story of literary frustration, online confusion and broken promises. This is the Customer Experience Storytime Tale of… The Anti-Social Socialite The Story ACT ONE: Working in social media and customer experience… it’s exhausting. Continually looking for new books …

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Chapters Bookstore: Friends with Benefits…by that I Mean Good Service

There aren’t as many book stores as you’d think. With the dominance of Amazon, eBay and other online book divas, the need for actual places to visit seems to have diminished. But there really is something to be said for speaking with an actual person, surrounded by actual books, getting actual service (“actual” quota covered). …

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