turning bad customer service around

Black Swan to White Swan pt. 1 – Guest Post from Adrian Charlie

Adrian Charlie recently had a pretty interesting customer service experience at a local bar. I read as he tweeted a few comments while it happened and, as the “are you kidding me” moments ramped up, I had to ask him to provide a guest blog. How many strikes can you count? A few nights ago …

Black Swan to White Swan pt. 1 – Guest Post from Adrian Charlie Read More »