bad customer service

An illustration of a brain half analytic, half emotional

Your Customers Do Not Want to Make Friends with a Sociopath

If your business were a person, would it be a caring friend, or a borderline sociopath? To build relationships with customers, they must be thought of on a human level, not a transactional one. Service expectations from customers continue to grow, and the need for organizations to provide a more personal experience does too. People …

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business doesn't care

7 Warning Signs A Business Doesn’t Care About You

Recently, a friend of mine had a fairly bad experience trying to get permanently scarred…OK, really she felt the sting of bad customer service from numerous tattoo parlours. I encourage you to read her blog but I’ll give you a snap shot: three tattoo parlours acted like they didn’t care about her. When Cheryl asked for …

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build relationships, but good ones

A Tale of Two Beds Or How Sears Failed Customer Service 101 – Guest Post from Katharine Holmes

Welcome to the good, the bad and the really bad of customer service. Katharine Holmes recounts her epic attempt to purchase a bunk bed from Sears Canada. For a while now, my husband, Paul, and I had planned on getting our son a bunk bed. We were moving in a few weeks, so we thought …

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