annette franz

Annette Franz speaks on people-first culture

Episode #13 – Building a People-First Culture at Work

In this episode of Relationships at Work, Russel chats with author and consultant Annette Franz, on the importance of focusing on the workplace and build a people-first culture in your organization. A few reasons Annette is awesome – Founder and CEO of CX Journey Inc, she’s on Forbes Coaches Council, and a long-standing member and …

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Built to Win Book by Annette Franz author

Built to Win – What It Takes To Be a Customer-Centric Organization

Speaking and sharing my experience for as long as I have in the customer/experience relationship space, I’ve had the absolutely pleasure of making some friends along the way. People that will just pick up a phone or message back and forth to share some guidance, insight or an ear. One of those amazing people is …

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executive buy-in

How to Inspire Executives to Prioritize Customers

How can you convince a C-suite executive to put their money where their proverbial mouth is and really, truly invest in customer-centricity? To actually show, and not just tell, everyone they listen and and improve their organization to help their customers. It is fairly common sense that for an organization to be healthy and have …

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