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CX Storytime Tale of The Bird and the Baggage

CX Storytime Tale of The Bird and the Baggage

Podcast
Russel   July 16, 2018  
CX Storytime Tale of The Woman Who Was Told Differently

CX Storytime Tale of The Woman Who Was Told Differently

Podcast
Russel   July 16, 2018  
How to Remove a Bad Customer Service Tattoo

How to Remove a Bad Customer Service Tattoo

CX Stories
Russel   May 1, 2018  
Your Customers Do Not Want to Make Friends with a Sociopath

Your Customers Do Not Want to Make Friends with a Sociopath

Service Experience
Russel   September 18, 2017  
Equifax Breach Response Not So Customer Friendly

Equifax Breach Response Not So Customer Friendly

CX Stories
Russel   September 10, 2017  
Why You Need to Treat Your Business Relationships Personally

Why You Need to Treat Your Business Relationships Personally

Service Experience
Russel   September 4, 2017   1 Reply
How to Turn Loyal Customers into Brand Advocates

How to Turn Loyal Customers into Brand Advocates

Service Experience
Russel   August 27, 2017  
How to Answer an Angry One Star Review

How to Answer an Angry One Star Review

CX Stories
Russel   August 21, 2017  
What Happens When You Ruin Breakfast for Your Customer

What Happens When You Ruin Breakfast for Your Customer

CX Stories
Russel   August 14, 2017  
21 Customer Relationship Quotes that Will Warm Your Heart

21 Customer Relationship Quotes that Will Warm Your Heart

Service Experience
Russel   August 7, 2017   2 Replies
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Russel Lolacher

Russel Lolacher

Speaker on Doing More with L.E.S.: Leading People, Engaging Colleagues and Serving Customers to build trust and better relationships.
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© Russel Lolacher, 2019

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