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customer first

executive buy-in

leadership mindset

serving millenials

2020 customer service leadership

Tales of Not Putting the Customer First

Tales of Not Putting the Customer First

Service Experience
Russel   June 14, 2020  
How to Inspire Executives to Prioritize Customers

How to Inspire Executives to Prioritize Customers

Leadership Service Experience
Russel   May 31, 2020  
Building the Mindset to Lead with Intention

Building the Mindset to Lead with Intention

Leadership
Russel   May 24, 2020  
3 Reasons to Take Millennials Customer Care Seriously

3 Reasons to Take Millennials Customer Care Seriously

Service Experience
Russel   March 8, 2020  
2020 Vision – Ways to Connect L.E.S. in your New Year

2020 Vision – Ways to Connect L.E.S. in your New Year

Employee Engagement Leadership Service Experience
Russel   December 30, 2019  
Start Your Social Media Customer Service Strategy Here

Start Your Social Media Customer Service Strategy Here

Service Experience Social Customer Care
Russel   December 10, 2019  
CX Storytime Tale of Have Wine, Might Travel

CX Storytime Tale of Have Wine, Might Travel

Podcast
Russel   December 4, 2019  
Where Leadership Begins: Gaining Your Team’s Respect

Where Leadership Begins: Gaining Your Team’s Respect

Leadership
Russel   November 9, 2019  
5 Reasons You Need to Take Long-Term Social Customer Care Seriously

5 Reasons You Need to Take Long-Term Social Customer Care Seriously

Service Experience Social Customer Care
Russel   October 28, 2019  
Managing a B2C Breakup and 3 Ways to Win Them Back

Managing a B2C Breakup and 3 Ways to Win Them Back

Service Experience
Russel   October 22, 2019   2 Replies
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Russel Lolacher

Russel Lolacher

Speaker on Doing More with L.E.S.: Leading People, Engaging Colleagues and Serving Customers to build trust and better relationships.
Subscribe to my podcast: CX Storytime.

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© Russel Lolacher, 2019

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