email marketing upsell

How to Piss off Your Customers with a Personal Email

Dear SaaS (software as a service), I really do love your product and rely on it every day but your customer relationship building could use some work. (aka don’t do this) “Zach” from a SaaS I frequently use, sent me an email to “personally” talk to me (to me, or at me?) about… How much …

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