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A Simple T.U.R.N. to Better Customer Service

  “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” – Donald Porter, VP of British Airways E.L.A.A. = Everybody loves an acronym. How about a “turn”? or T.U.R.N. As I was thinking about my experience in customer service, the feedback I’ve shared and the conversations …

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