#custserv cost

Paying More for Better Customer Service, Are You Sure?

“I would pay for better customer service.” Have you heard or ever said that declaration? It comes up time to time in service-related conversations. Hell, Oracle Media Relations released a European study last year that stated “81 per cent of shoppers are willing to pay more for better customer experience.” On this side of the …

Paying More for Better Customer Service, Are You Sure? Read More »