good customer service from bad customer service

Black Swan to White Swan pt. 2 – Guest Post from Adrian Charlie

Adrian Charlie’s last guest¬†post took us down a dark path of bad customer service. Can part two take us to a land of engagement, leadership and assistance? Read on: The next morning I found a DM from Swans: “The GM of Swans, Janina Ceglarz, would like to address your issue personally. Please call xxx-xxxx, or …

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