customer criticism

Love the Haters: Why Criticism is a Good Thing

A customer says something bad about you online, sharing their criticism of you for all the world to see. What do you do, business?  What. Do. You. Do? Multiple Choice Question: A)   Ignore it. B)   Listen and acknowledge the complaint. C)   Engage to determine the problem so as not to do it again. D)   Sever …

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