The first point of contact is acknowledgement

No. #2 of the Top Five Things Businesses Should Do to Piss Off Their Customers

DON’T ACKNOWLEDGE ME Effort goes a long way. Customers are very, very patient and understanding if they feel like they’re shown some respect and recognition. How best to do that? Staff needs to make sure they show their customers that they know they are there. Even if you are busy, on the phone or with …

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