If I want into your store/restaurant, and the sign says you close at 10pm…you should close at 10pm. Not 9:55. Not 9:30. TEN!
I understand if you’re perhaps a little slow in that last hour or you have amazing plans that night you want to get to but you’ve made a commitment to a time. You are telling your customers that you are available to them from this time to this time, not from this time until you decide when. Your business has made a promise to your customers, you wouldn’t want to be a liar would you?
Maybe you should rethink your hours? Maybe it should read: 11am to late (gives you room to move)? Maybe you should realize you have a job with set hours and are getting paid to complete them?
I’ve been on the other side of this. As a waiter, it’s really hard to get that table at 10 minutes to closing because now you don’t know how long you’ll be there and you have to plead with your grumpy anti-social cook to stop cleaning and start preparing. Not fun, but it’s the job.
In addition, what does it say about your company if your employees make me feel like I’m inconviencing them? It says I should be spending my money somewhere else.
Your business has made a promise to your customers, you wouldn’t want to be a liar would you?