Sometimes in your life, you have to streamline. Seems to be my mantra these days. Do I need it or want it? The debt has added up over the years…school, travelling, questionable life decisions. One of things I didn’t think I could do without was my cable TV. I grew up on TV and still pay attention to a few shows so why did I decide to get rid of it? Because, I have enough mediums vying for my entertainment dollar/time. Socializing, movies, books, video games (I’m 11)…that exercise thing. So at the end of the current Shaw Cable promotion I was on, I biked down to the outlet to cancel the service.
The Shaw Cable Service Centre is a pretty non-descript building undergoing some renovations. It’s a pretty unwelcoming, low-brow building for a techie company but it is what it is. The format is pretty standard…almost like a bank. Line up and wait for a teller. On this particular occasion, the cue was so long it was pushing on the entrance door. Some people actually came in and left when they noticed they’d have to wait outside. Apparently Victorians will wait 10 people deep outside for a Belgian Waffle or an Eggs Benedict brunch but not for tech support.
Once I made my way to the counter, the customer service rep. (teller) asked me what I wanted, did a little routine on a their computer and cancelled my service there. The biggest shock was the operating system they use. You go to the Shaw website and it’s flashy, promising the fastest, slickest products but the computer system they use is a step up from Ms. Pac-Man (I was going to say Lode Runner but I didn’t want to lose you). Sure it might be more durable from crashes but appearance wise…lame.
I’d only been to the Shaw Cable Service Centre on Blanshard once before. Unfortunately it was too long ago to remember so I couldn’t compare it to this.
That long line? Yes, people did look and leave but if they’d only stuck around a few minutes they would have noticed a very smooth moving cue. I must have stood there for about 15 minutes and that’s pretty damn impressive if you’d seen how long it was. The place is fairly cramped and probably could benefit from a coiled, determined path but all in all, very nice.
At the counter, a lot of the same. Quick, efficient, no muss. Unfortunately, I’m dealing with a person now which really doesn’t say a lot about her personality but I got out of there quick. I can’t say she loved her job…or if she had a pulse. It was the bare minimum when it came to service. Basically, she did her job and that was it. I overheard another couple a few tellers over from me who were having a bit of a issue with whatever and even though they raised their voices a few times, the teller just calmly and monotonely (it’s a word) explained the situation. It probably didn’t help their frustration but it got the job done.
I went, I cued, I cancelled my cable. Service? I don’t know. I left content and not frustrated. I can’t even say that about some of the dates I’ve been on.
2nd Date – I’ll give you a second chance. You gave me what I needed. I’m not saying this is a long-term thing…you didn’t give me enough attention for that…but it was very meat and potatoes. Sometimes, I like meat and potatoes.
Service Rating System:
Friend Zone – I just don’t like you in “that way.”
Booty Call – If I don’t have anything else better going on, I’ll stop by.
2nd Date – I’ll give you a second chance.
Going steady – This could be the beginning of something major.
How important is personality? Does it depend on the job? I’ve noticed lately that sometimes I’ll really be OK with no eye contact and or a smile, if I can get out of there faster. Other times, I’ve almost wanted to scream, “LOOK. AT. ME!”
Do you care? I understand we like a little bit of effort from our waiters/servers but sometimes it’s too much.
For me, I need the basics – eye contact and a smile. At least pretend your focus is on me while I’m being helped.