
Who Am I?
Speaker and consultant Russel Lolacher regularly contributes to media brands and industry leading organizations, and is identified as a leader, on social customer care and customer relationships. Appearances include Microsoft, ICMI, GetApp, Huffingtonpost, Toronto Star, Thinkific, Thinkpad, Martech, Contact Management Magazine and Business2Community.
News, Articles and Posts…
- How the Pros Turn Loyal Customers into Brand Advocates – MarTech
- Inspirational Experts Share Tips For A Better Customer-Centric Culture Throughout Your Organizations – Piton Global
- “STOP TYPING AT ME IN ALL CAPS” : Seven Tips for Handing Irate Clients via Omnichannel Customer Service – Contact Management Magazine
- 30 Advices from 30 Greatest Professionals in CRM and Customer Service in the World – author Heverton Anunciação
- 50 Customer Service Professionals to Follow on Twitter in 2015 – WittyParrot.com
- Situational Awareness in Customer Service – The Service Please Podcast
- Did I Endorse a Miracle Diet on Twitter – Ellen Roseman in the Toronto Star
- 4 Steps to Turn Social Media Into a Positive Customer Service Experience: Lessons From Tweetstock Summer School 2015 – Paul Copcutt
- 17 Strategies from Customer Service Experts – Typeform Blog
- 15 Customer Experience Thought Leaders on Twitter – The Operations Blog
- What’s the Best Way to Improve Customer Service. 63 Experts Weight In – OneReach.com
- Top Customer Service Twitter Influencers – WalkMe.com
- The Customer Success Guide by Typeform
- 3 Key Points on Social Media for the Romance Writers of America (Victoria Chapter) – LovinDanger Blog
- Take A Turn For Better Customer Service – Business 2 Community Blog
- Getting Down to the Why of Twitter – Sprout Social guest post
- Yo, Call Centres: Cut the Cord and Go Mobile! – GetApp.com
- Upselling vs. Retention: How to Manage Both in Your Customer Marketing Campaigns – InfusionSoft Business Success Blog
- This is Why Your Success Habits Will Make You Better Than The Rest …your conscious actions will lead to bigger things – Steve Digioia