Who Am I?
Speaker and consultant Russel Lolacher regularly contributes to media brands and industry leading organizations, and is identified as a leader, on social customer care and customer relationships. Appearances include Microsoft, ICMI, GetApp, Huffingtonpost, Toronto Star, Thinkific, Thinkpad, Martech, Contact Management Magazine and Business2Community.
News, Articles and Posts…
“STOP TYPING AT ME IN ALL CAPS” : Seven Tips for Handing Irate Clients via Omnichannel Customer Service – Contact Management Magazine
30 Advices from 30 Greatest Professionals in CRM and Customer Service in the World – author Heverton Anunciação
50 Customer Service Professionals to Follow on Twitter in 2015 – WittyParrot.com
Situational Awareness in Customer Service – The Service Please Podcast
Did I Endorse a Miracle Diet on Twitter – Ellen Roseman in the Toronto Star
17 Strategies from Customer Service Experts – Typeform Blog
15 Customer Experience Thought Leaders on Twitter – The Operations Blog
Top Customer Service Twitter Influencers – WalkMe.com
Take A Turn For Better Customer Service – Business 2 Community Blog
Getting Down to the Why of Twitter – Sprout Social guest post
Yo, Call Centres: Cut the Cord and Go Mobile! – GetApp.com
Upselling vs. Retention: How to Manage Both in Your Customer Marketing Campaigns – InfusionSoft Business Success Blog
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