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Consulting2018-07-03T02:46:43+00:00

Named “One of the Top 15 NPS and Customer Service Thought Leaders to Follow in 2017” – CustomerGauge

Recognized as a “Customer Service Thought Leader and Advocate” – Microsoft

I can help you with:

  • Social Customer Service Strategy
  • Social Media Marketing
  • Customer Service Experience Strategy
  • Content Strategy
  • Podcasting
  • Brand Storytelling – Personal and Business
  • Public Relations
  • Community Management
  • Internal Communications
  • Change Management

Let’s Talk About How I Can Help.

I work with brands to add more value to their marketing through customer-centric social media and customer experience, workshops, brainstorming sessions and seminars to clients. I’d love to work with you to help you see what social media can do to boost your reputation while building stronger relationships with customers and stakeholders.

Hire me to help give you the tools and insights to provide world-class social care, to build trust with your current and future customers and to boost your success through strategies that work.

For more information about consulting and coaching, 

Contact Me

Case Studies

The Hoyne Brewing Story

I created and led the social media strategy around the launch of one of Hoyne Brewing’s new products: Dark Matter. Through proactive engagement and community management, the results were an increase of 20% to foot traffic for launch day.

The BC Caucus Story

I established and led the first and most successful social media and online branding strategy for the BC Government Caucus, implementing content strategies increasing web traffic to new political websites over long established web properties by 300% and led one MLA to become the 3rd most influential BC politician on Twitter in 2012 (HillKnowlton)

Testimonials.

“I use Russel’s communication ideas as great reminders to enhance customer service, which is the basis of good public relations.”

Keegan Goodrich, Manager of Hockey Communications, Winnipeg Jets

“He provided strategic council for the development of a social media plan…and unique social media ideas and opportunities to support The Weather Network. Russel is highly recommended.”

Judy Bounds, Marketing & Communications Director, The Weather Network

“I loved working with Russel. The social media strategy and consultation he provided for our Hoyne’s Dark Matter launch had real, tangible results, increasing foot traffic to our event by 20%. I’d highly recommend him.”

Gillian Dolding, Sales and Marketing Lead, Hoyne Brewing Co.

Some Recognition.

  • Recognized Customer Service Thought Leader and Advocate. – Microsoft

  • Top 100 of Customer Service Pros on Twitter. – Huffington Post

  • Top 15 NPS and Customer Service Thought Leaders to Follow in 2017. – CustomerGauge

  • Top 20 of the CustomerService100 in 2013. – Call Centre ICMI UK

  • Top 15 Most Influential Customer Service Experts To Follow on Twitter. – GetApp

  • Top 25 Customer Experience Leaders to Keep an Eye On in 2015. – Satmetrix

  • Top 50 Customer Service Professionals to Follow on Twitter in 2015. – WittyParrot

Hire me.

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