Australia customer service

How Not to Get Service Down Under

On occasion, I’m asked if a friend/colleague/acquaintance/”state your name” can guest post a recent customer service experience. I wish there were more offers of good experiences than bad but those are the ones that seem to leave the biggest impression. This week’s Upsell is from Ian from Melbourne, Australia. Yes, we haven’t cornered the market […]

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The Office waiter service

The Office: My Server, Not My Buddy

The Office (Restaurant + Lounge) at the Dalton Hotel has the distinction of being the 3000th eatery in that location.  Each time the restaurant has tried to distinguish itself and each time unfortunately failed.  Victoria is a pretty hard market for new restaurants.  When a restaurant isn’t doing so well, you would think a certain […]

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