That amazing waiter you just had who knew how to talk to you, didn’t push, kept you informed, fixed that little issue you had and made you want to come back? He could do great things for you online. Think about the skills a great waiter brings to the table (pun intended): Reads the “tone” […]
This latest entry of The UpSOLD! is courtesy of @emd. His experience at Pagliacci’s in Victoria, B.C., is a great example of how to be memorable and empower your staff. After waiting through a line up out the door, my wife Christine and her sister Andrea were seated. Andrea didn’t see anything she liked so they […]
On occasion, I’m asked if a friend/colleague/acquaintance/”state your name” can guest post a recent customer service experience. I wish there were more offers of good experiences than bad but those are the ones that seem to leave the biggest impression. This week’s Upsell is from Ian from Melbourne, Australia. Yes, we haven’t cornered the market […]
The Office (Restaurant + Lounge) at the Dalton Hotel has the distinction of being the 3000th eatery in that location. Each time the restaurant has tried to distinguish itself and each time unfortunately failed. Victoria is a pretty hard market for new restaurants. When a restaurant isn’t doing so well, you would think a certain […]
