Sears

customer feedback

You Can Write Blogs that Big Business Will Notice

It’s the end of 2011 and by now you’ve probably been inundated with about a billion Top 10 lists, “best of” lists, “my favourite” lists, “your favourite” lists, “most viewed” lists, and lists about lists. TV, social media, newspapers…it’s hard to escape the “year in review” wave, so if you can’t beat them, join them. …

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build relationships, but good ones

A Tale of Two Beds Or How Sears Failed Customer Service 101 – Guest Post from Katharine Holmes

Welcome to the good, the bad and the really bad of customer service. Katharine Holmes recounts her epic attempt to purchase a bunk bed from Sears Canada. For a while now, my husband, Paul, and I had planned on getting our son a bunk bed. We were moving in a few weeks, so we thought …

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