listening

A promotion to listen to episode 4 of Relationships at Work podcast

Episode #4 – More than Maslow’s Need Hierarchy at Work

In episode four of Relationships at Work, host Russel Lolacher revisits Maslow’s Need Hierarchy. You remember that one, right? Well it actually gets a lot more interesting. One of the inspirations for Maslow’s theory was in the time he spent with the Blackfoot First Nations for six weeks, and writer Teju Ravilochan has done an …

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Listening to Feedback For Relationships at Work

Episode #2 – Why Are We Not Listening to Feedback at Work

In episode two of Relationships at Work, I dig into an INC.com article on a study by Explorance and Wakefield Research to probe employees attitudes on workplace surveys in their hope to uncover the causes of employee satisfaction or dissatisfaction at work, and it’s possible linkage to employees leaving. Check out all the episodes of …

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be more human

Find the Human Sweet Spot in Your Customer Service

Do you feel customer service has either become too casual or too robotic? Where is the humanity sweet spot? Recently I had the pleasure of trying to change/update my address for my contact information at a telecommunications company. If you hadn’t guessed already, I do say “pleasure” in the most sarcastic of tones. In a …

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Electronics Big Box store

Best Buy and Sauce Restaurant and Lounge: Shhhh LISTEN!

“Do you understand the words coming out of my mouth,” Chris Tucker, Rush Hour. You’d think this would be common practice in customer service…you know, listening…but as with most things it’s not so common. I recently experience two scenarios that would not nearly have been as painful if the service staff at both Best Buy …

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