front line staff

building blocks for great employees

12 Traits of a Great Social Media Customer Service Star

“In many ways, effective communication begins with mutual respect, communication that inspires, and encourages others to do their best.”– Zig Ziglar To  successfully embrace social media customer service, the focus of your interactions need to be far more in the intent and use of the tool than the tool itself and its features. Twitter, Facebook, Instagram …

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what is your leadership mission

Is Your Mission Statement Leading to Great Customer Service?

“Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.” – Jack Welch Every business has a mission. Sometimes it’s hidden or not well defined, and other times it’s bold as day or it’s the flag your employees wave and stand behind (that last one is …

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