emergency

Ian Foss on managing stress

Episode #10 – Managing and Mismanaging Stress at Work

In episode ten of Relationships at Work, I chat with emergency management director Ian Foss, on the dangerous impacts of stress on our health and the health of our organizations, and what we can do to identify and manage that stress at work. A few reasons Ian is awesome – he’s the Director of Search …

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Highway 5 washout

What is Involved in Social Customer Care for a 1 in 2000 Year BC Flood

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood”. As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. And it’s been well received… @TranBC @DriveBC thank you for your great social …

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