customer trust

Building customer trust

5 Ways You can Build Customer Trust with Social Media

Are you taking the necessary approach to build customer trust?  “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”– Warren Buffett Trust is essential in any good and great relationship. The reason – it’s considered in every aspect of it, that …

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Lack of customer care

CX Storytime Tale of The Couch with Abandonment Issues

When you’re excited to change your home, your life… for bigger and better, wouldn’t it be nice if businesses matched that excitement and their promises? Stay tuned for a tale of confusing timeframes, new chapters life and unintended lawn furniture. This is the Customer Experience Storytime tale of…. The Couch with Abandonment Issues And so …

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customer trust

Equifax Breach Response Not So Customer Friendly

A couple of days ago, Consumer Credit Report Agency Equifax, revealed that they had been breached, exposing personal information of about 143 million people in the U.S. and an undetermined number of Canadians and UK residents. Full disclosure: I used Equifax a few years ago to check my credit score. I’ve since used their Potential …

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