customer service

Building customer trust

5 Ways You can Build Customer Trust with Social Media

Are you taking the necessary approach to build customer trust?  “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”– Warren Buffett Trust is essential in any good and great relationship. The reason – it’s considered in every aspect of it, that …

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building blocks for great employees

12 Traits of a Great Social Media Customer Service Star

“In many ways, effective communication begins with mutual respect, communication that inspires, and encourages others to do their best.”– Zig Ziglar To  successfully embrace social media customer service, the focus of your interactions need to be far more in the intent and use of the tool than the tool itself and its features. Twitter, Facebook, Instagram …

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serving millenials

3 Reasons to Take Millennials Customer Care Seriously

Millennials aren’t your enemy. I was at a conference not too long ago, where they had made some whimsical posters, highlighting possible frustrations of their business-focused audience. Jokes about call centres, humour about customer interactions… and one making a joke about how millennials would be easier to serve if they would just stop staring at …

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Improve now

Start Right Now to Improve Your Organization L.E.S.

What are you doing right now? Regardless how busy you are, it’s always a great time to improve your organization – its culture, its people and its customers. Organizations and individuals start their year at different times, usually attached to a fiscal calendar or the beginning of January. A great opportunity to start fresh, evaluate …

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A woman jumping a great distance between two rocks

Start Your Social Media Customer Service Strategy Here

STRATEGY (strat·e·gy) /ˈstradəjē/ noun “a plan of action or policy designed to achieve a major or overall aim.” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. It’s been very much about “getting out there” rather than dedicating the …

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benefits of social media customer service

5 Reasons You Need to Take Long-Term Social Customer Care Seriously

74% of Millennials (18-34) and 58% of GenX (35-54) have a better opinion of organizations that provide social media customer care  – Microsoft  Social customer care (using social media platforms as customer service experience tools) can be amazingly effective way to build relationships with the your customers and bring significant benefits to your organization. Building …

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Las Vegas Skyline

11 Pieces of Inspiring Customer Contact Week Speaker Wisdom

I really like the distinction between inspiration and motivation. While one comes from within (you can only motivate yourself), the other comes from everywhere and any where. We can be inspired by the environments we choose to surround ourselves in, the art we are exposed to and the words that flow from those we admire. …

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