Consulting

engagment and good service while you don't wait

FOO: A Little Engagement Goes a Long Way

I’ve had a few arguments in the past (who me, confrontational?) regarding small vs. big business and their level of customer service. But Russel, people say, bigger businesses have more money to spend on training. The more expensive the shop, the better the service. Ridonkulous! As I’ve blogged before on staff and branding, customer servicestarts from the bottom up. Cost, expense…don’t and …

FOO: A Little Engagement Goes a Long Way Read More »

WannaWafel Victoria BC

QUALITY CHECK: Icing Sugar, Fruit and Service from WannaWafel

The new, bright and shiny QUALITY CHECK – Q&A FOR BUSINESS is courtesy of Renaat with WannaWafel, an authentic Belgian waffel house in Victoria B.C.  Now I’m hungry. 1) What is your definition of bad customer service? Being approached, after having paid and served, without a word or expression makes me want to turn around and …

QUALITY CHECK: Icing Sugar, Fruit and Service from WannaWafel Read More »

waiting in a cue to get good bad service

The Line On Customer Service – Guest Post from Mike Vardy

Below is from Mike Vardy (reposted with permission) from his Eventualism website, the productivity alternative. It’s a sarcastic look at how to handle the dreaded “line up” at the customer service counter. A fun blog worth a repost. There is no better way to be Effing The Dog while shopping than to wait in some …

The Line On Customer Service – Guest Post from Mike Vardy Read More »

The first point of contact is acknowledgement

No. #2 of the Top Five Things Businesses Should Do to Piss Off Their Customers

DON’T ACKNOWLEDGE ME Effort goes a long way. Customers are very, very patient and understanding if they feel like they’re shown some respect and recognition. How best to do that? Staff needs to make sure they show their customers that they know they are there. Even if you are busy, on the phone or with …

No. #2 of the Top Five Things Businesses Should Do to Piss Off Their Customers Read More »