Speaking2018-05-13T01:04:48+00:00

SPEAKER

“UNFORGETTABLE, DYNAMIC, HIGHLY RATED”

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Why am I the right choice for your event?

I’ve been recognized by numerous international organizations for my work and understanding of modern customer service and communication, including as a “customer service thought leader,” by Microsoft and one of the “Top 15 NPS and Customer Service Thought Leaders to Follow in 2017” by CustomerGauge.

Words used to describe me for audiences: dynamic, unforgettable, humorous, engaging.

Words used to describe me for organizers: professional, on time, recommended.

I’d love be a part of your brand’s story, adding value and promotion to your next conference or industry event. Entertaining groups of any size with content and insight that will make them think and approach their work differently, I will customize my presentations to fit your audience.

Let me know if I can help you.

Session Descriptions

It’s important to me that I provide presentations that resonate with your particular audience. All my talks are customized to your event, so they have a more personal connection. Here are some of my potential areas of focus:

government customer service

Treat Customers as Friends You Want to Keep

“Relationships”, “community”, “social”, “trust”…  all words repeatedly used by experts as essential to the customer experience
and building long-term customer relationships. But trust in businesses is at its lowest in 7 years.
Is your business doing what’s necessary to keep customers?

 Today’s customers want to feel important and valued at every touchpoint and, in this talk, Russel will walk through what it really takes to be successful in the modern customer service era to improve customer retention. Audiences will learn…

The Right Mindset to Inspire Relationship Building

How to Be Impactful with Your Customers

Useful Tactics and the Dos and Don’ts of Customer Communication

government customer service

T.U.R.N. Up Your Social Customer Care

Social media is now a vital tool to provide customer service. These are platforms your customers expect you to be on and not engaging there is like not answering the phone, passing over email or ignoring them in your store. Great customer service is great marketing so avoid hurting your brand image and get in the game. Audiences of this talk will learn:

  • How Changing Service Expectations of Customers

  • How You Need to Look at Customer Service Differently to Benefit Customers

  • How to use the T.U.R.N. Approach to Help Your Customers and Your Business

government customer service

Establishing Your Personal Brand 

You are Googleable. We all are. That’s where your current and future customers are searching for you, to see what you’re doing and how you are representing yourself. Crafting and building a strong personal brand is more than a “nice to have”, it’s essential to get attention in a busy job market or launch as an entrepreneur. Let me share the tips I used to build my own online reputation. Audiences will learn:

  • Case Studies of What to Do/not Do Online

  • How to Put Your Best Social Media Footprint Forward

  • The 5Ws of Personal Branding aka Who, What, Where, When, Why to Do This

Download My FREE Guide

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In this ebook, you'll learn 5 ways to level UP your customer relationships and foster retention.

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