Speaking (HOLD) - Russel Lolacher

SPEAKER

“UNFORGETTABLE, DYNAMIC, HIGHLY RATED”

“Companies need to quickly and proactively adapt to the growing expectations of their customers online, or they won’t have customers. In a dynamic, fun and insightful presentation, Russel connected the dots for us on the value of meeting and exceeding customer expectations to build trust, and what our industry’s cultural mindset needs to be successful. I’d highly recommend him for your event.”

"Russel provided an excellent workshop to our members on improving your business’ customer service through social media. We would definitely recommend him as presenter for other Chambers and organizations."

"[Russel] brings a warm, humorous and intelligent presence to the stage, that manages to connect authentically with the audience…He is a very talented and professional speaker and MC, that I would recommend to any event organizer."

"Russel has a unique talent to entertainingly educate...he brought these talents to bear in an inspiring way for our large audience. His expertise in communications and digital marketing are first class. I wouldn't hesitate to recommend Russel as a speaker or facilitator on almost any topic, and certainly as a subject matter expert when it comes to the digital media landscape."

"Somehow Russel crafted a program to reach out and adhere to our diverse range of service based experiences that we offer. The group was smiling, laughing, listening and most of all excited to sharpen their new skills within our recreation portion of our business. We are already trying to plan a mid-season tune up and refresher with Russel."

"We organize Tweetstock in order to bring the best speakers available to our audience. We have been privileged to host some of the top social media influencers and speakers. I would add Russel to that list of unforgettable presenters and would not hesitate to have Russel speak again at future events."

"Event producers live or die by the content of our events. Not only have we asked Russ to speak at multiple Social Media Camp events, but I also asked him to speak at the inaugural SOHO Victoria event. Russ is always among the highest rated speakers by delegates. If you are looking for a dynamic, professional speaker on the topic of customer service or anything related to it, look no further. Russ is your man!"

Why I am the right choice for your event...

I’ve been recognized by numerous international organizations for my work and understanding of modern customer service and communication, including as a “customer service thought leader,” by Microsoft and one of the “Top 15 NPS and Customer Service Thought Leaders to Follow in 2017” by CustomerGauge.

Words used to describe me for audiences: dynamic, unforgettable, humorous, engaging.

Words used to describe me for organizers: professional, on time, recommended.

I’d love be a part of your brand’s story, adding value and promotion to your next conference or industry event. Entertaining groups of any size with content and insight that will make them think and approach their work differently, I will customize my presentations to fit your audience.

Session Descriptions

It’s important to me that I provide presentations that resonate with your particular audience. All my talks are customized to your event, so they have a more personal connection. Here are some of my potential areas of focus:

Treat Customers as Friends You Want to Keep

“Relationships”, “community”, “social”, “trust”… all words repeatedly used by experts as essential to the customer experience
and building long-term customer relationships. But trust in businesses is at its lowest in 7 years.
Is your business doing what’s necessary to keep customers?

Today’s customers want to feel important and valued at every touchpoint and, in this talk, Russel will walk through what it really takes to be successful in the modern customer service era to improve customer retention. Audiences will learn…

The Right Mindset to Inspire Relationship Building

How to Be Impactful with Your Customers

Useful Tactics and the Dos and Don’ts of Customer Communication

T.U.R.N. Up Your Social Customer Care

Social media is now a vital tool to provide customer service. These are platforms your customers expect you to be on and not engaging there is like not answering the phone, passing over email or ignoring them in your store. Great customer service is great marketing so avoid hurting your brand image and get in the game. Audiences of this talk will learn:

How Changing Service Expectations of Customers

How You Need to Look at Customer Service Differently to Benefit Customers

How to use the T.U.R.N. Approach to Help Your Customers and Your Business

Establishing Your Personal Brand

You are Googleable. We all are. That’s where your current and future customers are searching for you, to see what you’re doing and how you are representing yourself. Crafting and building a strong personal brand is more than a “nice to have”, it’s essential to get attention in a busy job market or launch as an entrepreneur. Let me share the tips I used to build my own online reputation. Audiences will learn:

Case Studies of What to Do/not Do Online

How to Put Your Best Social Media Footprint Forward

The 5Ws of Personal Branding aka Who, What, Where, When, Why to Do This

SPEAKER

“UNFORGETTABLE, DYNAMIC, HIGHLY RATED”

Why I am the right choice for your event...

Session Descriptions

Where I've Spoken...

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