Speaking 2017-11-22T04:49:34+00:00

Why am I the right choice for your event?

I’ve been recognized by numerous international organizations for my work and understanding of modern customer service and communication, including as a “customer service thought leader,” by Microsoft and one of the “Top 15 NPS and Customer Service Thought Leaders to Follow in 2017” by CustomerGauge.

Words used to describe me for audiences: dynamic, unforgettable, humorous, engaging.

Words used to describe me for organizers: professional, on time, recommended.

I’d love be a part of your brand’s story, adding value and promotion to your next conference or industry event. Entertaining groups of any size with content and insight that will make them think and approach their work differently, I will customize my presentations to fit your audience.

Let me know if I can help you.

Session Descriptions

It’s important to me that I provide presentations that resonate with your particular audience. All my talks are customized to your event, so they have a more personal connection. Here are some of my potential areas of focus:

government customer service

Public Office is Customer Service

The public’s expectations around customer service and responsiveness continues to grow, as their trust in political organizations  and leadership drops. Today’s customers want great experiences to be matched by all organizations, including those they elect to serve them. In this talk, Russel will walk through what it really takes to be successful in the modern customer service era as an elected official. Audiences will learn…

How to Build a Team That Works

How to Be Impactful with Your Constituents (Customers)

Useful Tactics and the Dos and Don’ts of Public Communication

What others have said

“His council on engagement strategies and best practices allowed me to better reach my constituents online and increase my online presence. I would highly recommend Russel and his work.”

Stephanie Cadieux, MLA for British Columbia
government customer service

T.U.R.N. Up Your Social Care

Social media is now a vital tool to provide customer service. These are platforms your customers expect you to be on and not engaging there is like not answering the phone, passing over email or ignoring them in your store. Great customer service is great marketing so avoid hurting your brand image and get in the game. Audiences of this talk will learn:

  • How Changing Service Expectations of Customers

  • How You Need to Look at Customer Service Differently to Benefit Customers

  • How to use the T.U.R.N. Approach to Help Your Customers and Your Business

What others have said

“We took away some great tips that we’ve been discussing ever since. Your information will help us continue to grow and build our social media confidence.”

government customer service

Brand Building for Students

You are Googleable. We all are. More and more employers are searching their current employees and prospective hires online to see what they’re doing and how they are representing themselves. Crafting and building a strong personal brand, especially as you leave college or university, is more than a “nice to have”, it’s essential to get attention in a busy job market or launch as an entrepreneur. Let me share the tips I used to build my online reputation. Audiences will learn:

  • What Not to Do, But Many Are, Online

  • How to Put Your Best Social Media Footprint Forward

  • The 5Ws of Personal Branding aka Who, What, Where, When, Why to Do This

What others have said

“The delivery of his presentation was both engaging and enthusiastic. His use of humour and involvement of the audience made his presentation memorable and exciting. He really stood out among the many presenters I have seen while attending RRU.”

Martin Massel, Royal Roads University Student